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  • Jakarta
  • Tokyo
  • Paris
  • Switzerland

Watch Boutique

Delivery & Guarantee

The price is always indicated beside each product. The price offered during an order will remain in effect for a maximum of 7 days. Online supply is limited to one unit per item and reference number. When a product is no longer in stock, it may not be added to an order unless indicated in the page itself. Customers may request an approximate replacement date as well as a list of products with similar characteristics via the website's contact features. Before completing an order, customers may request the engraving of watches according to the availability of this sevice and the published price thereof. Orders made via the website will only be binding once the payment has been accepted and confirmed. After the order has been made, customers shall procees to payment of the products in question by any of the accepted payment formats that are made available at that moment by WatchBoutique. WatchBoutique reserves the right to recover ownership of the products in the case of non-payment. WatchBoutique reserves the right to return the amount paid and annul an order as a result of irregularities in the purchase process or for reasons of security. After receiving the purchase amount corresponding to an order, WatchBoutique will proceed to generate and send an invoice to the e-mail address indicated by the customer along with the order. If the order has been prepaid before shipment and cannot be delivered through the fault of the purchaser, the full amount of the item ordered will be returned, but the costs of shipping and handling must be assumed by the purchaser. For the Online Purchase and Jakarta Express Purchase features, all orders and deliveries will be made according to the following time limitations and according to the selected contracting feature:

ONLINE PURCHASE
Monday to Saturday - Orders accepted from 10:00 to 18:00
Delivery within 24 to 72 hours (estimated time for shipping within Indonesia)
*Orders registered after 17:00 will be considered as received at 10:00 on the following day
*Payment confirmation will initiate the commitment to the service required.

ONLINE PURCHASE / IN STORE PICKUP
Monday to Saturday - Orders accepted from 10:00 to 18:00
Delivery in 24 business hours
*Payment confirmation will initiate the commitment to the service required.

The order will be considered complete on the same day if it made before 12:00. In the case of orders made after 17:00 or on a non-working day, such orders will be considered as made on the next working day. In all cases, the timeframe begins from the moment that WatchBoutique receives the order amount in full.
WatchBoutique will handle orders so that they are received within a maximum of 72 hours.
We ask customers to take this into account when making their orders. Customers wishing to specify concrete dates or times for delivery, please contact our team via Contact Us below. WatchBoutique will make the utmost effort in order to work with the logistics operators to make deliveries by date agreed upon, offered and confirmed. However, WatchBoutique will not be responsible for errors in making a delivery deadline due to causes beyond its control or when customers are away from their addresses at delivery time. Upon delivery of the merchandise, customers must identify themselves and fill out a delivery form, providing their acknowledgement that the delivery has been made. In order to make up for any error in shipping, it is essential to highlight in the observation section of the transport company's shipping order any incident regarding the received merchandise or its packaging. It is also essential to communicate to WatchBoutique any such incident within a maximum period of 24 hours.

Guarantee

Fashion Brands

The articles offered in this website (COLLECTIONS Category) are guaranteed from autenticity and manufacturing defects. Majority of the watches come with one-year limited warranty on manufacturing defects. Additional two year in-store warranty is offered to our customers to ensure you have a peace in mind buying from us.

Privé

The articles offered in this website (Privé Category) are guaranteed from autenticity and manufacturing defects. Majority of the watches come with 1 year in-store warranty offered to our customers to ensure you have a peace in mind buying from us. Warranty ONLY include time adjustment,dust & oil cleaning. Any wearer defects, parts replacement will be charged accordingly.

WatchBoutique stands by the quality of its products by means of its quality controls, offering all the guarantees set forth by our suppliers. In turn, customers are subject to the terms and conditions specified in the guarantees of product providers that are objects of sales via WatchBoutique. These guarantees apply if and only if the product is used under the normal conditions of use determined by the providers. WatchBoutique is not obligated to indemnify users or third parties for consequences resulting from product use, whether direct or indirect, damages, accidents suffered by persons, damages to goods unrelated to the product, profit losses, or damages stemming from product loss or deterioration. Once delivered to the customer, all products that have deterioted due to external causes or accidents are not covered by the guarantee.

Privé Puchase Buy Back Guarantee

The article that purchased with Watchboutique.co.id will be accepted back at highest 10% OFF the total amount paid for (ONLY) Prive watches. In condition of the watch only repaired in our shop, and never been opened in any other shop. Article will be compared with the invoice for the completeness of the watch, such as box, warranty card, and/or other credentials. Otherwise, the buy back guarantee will be calculated accordingly.

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